Effective date: September 10, 2026. Updated September 23, 2026.
Twin Lakes Pure Water Systems, LLC provides in-home water testing and water treatment sales and installation in the Mountain Home and Twin Lakes area of Arkansas. This policy explains how we handle information you give us through our website, Facebook and Instagram Instant Forms / lead forms, phone or email, and related appointment follow-up.
Information we collect
When you request a consultation through our website, we collect your name, phone number, whether you own or rent, any optional water-source and town/city details, and your text-message consent choice. We record the submission time, consent wording, and the privacy-policy version. We may also retain campaign tags, advertising click identifiers, and the referring site to understand how people find us. If you contact us through Meta lead forms, phone, or email, we collect the information you choose to provide. We may collect your service address and notes when we call. Our hosting provider processes technical information to deliver and protect the site; we use short-lived hashed request information to limit spam.
How we use information
We use your information to respond to your request, confirm service-area and homeowner eligibility, discuss water testing and treatment options, and keep records of our interactions. Free in-home visits are for homeowners in our Arkansas service area. Rental homes are not eligible for free in-home visits. Submitting information does not book an appointment or commit you to buying a system. We call to confirm before anything is booked.
Phone, text, and email
By submitting a consultation request, you ask us to call about that request. The website’s text-message checkbox is optional and unchecked by default. We send consultation-related texts to website leads only when they opt in. Message and data rates may apply; frequency depends on your request. Reply STOP to opt out or call (870) 705-9055 for help. Text consent is not required to request a consultation. Calls may be recorded for quality, training, and appointment records; we will tell you if a call may be recorded. We do not send unrelated marketing texts or promotional emails without separate permission.
Sharing
Our team and service providers process information to operate our website and respond to requests. These include Cloudflare for website hosting and saved submissions, and, when connected, Zapier and Quo for lead routing and consultation communications. Staff notifications may be delivered to our designated business contact numbers. We use Zoho Mail when you contact us by email. Meta processes information from its lead forms and, when enabled, website advertising events. We may also share information when required by law. We do not sell your personal information or share it with unrelated businesses for their own marketing. Mobile information and text opt-in consent are not shared with third parties for their own marketing; service providers may process them only to support our communications.
Home contracts
If you later sign a contract at your home for goods or services, we will provide any cancellation / cooling-off notices required at that time (including under Arkansas home solicitation rules and federal rules when they apply). Requesting or booking a free water test is not a purchase and does not start that process.
Retention and security
We keep information as long as reasonably needed to handle your inquiry, provide requested services, maintain business records, and meet legal obligations. We use reasonable measures to protect it. No method of storage or transmission is completely secure.
Your choices / opt out
You can ask us to correct or delete information, or to stop contacting you about your inquiry or lead follow-up (phone, text, or email), by emailing or calling us using the contact details below, replying STOP to texts, replying to our follow-up, or messaging our Facebook Page. We may retain records where needed for services you requested or legal obligations.
This website
Our consultation form securely submits your details to the website and saves the request before showing a confirmation. Notification delivery is a separate step; no visit is booked automatically. The consultation page is prepared to use Meta Pixel to measure page views and successful submissions when a Pixel is configured. Meta may use cookies and browser or device information to associate those events with advertising. Our event code does not send the form’s name, phone number, or other contact-field values to Meta. Browser privacy controls and content blockers may prevent advertising tracking. Other pages also offer phone and email links; an email link opens your email app and does not send a message by itself.
Contact
Twin Lakes Pure Water Systems, LLC · info@tlpurewater.com · (870) 705-9055 · or our Facebook Page.
Updates
We may update this policy when our website, services, or practices change. The effective date above shows the latest update.